Returns, Refunds, and Exchanges Policy
We would love to help you get your purchase right, please reach out via the contact form or email email@example.com with any questions, measurements, or extra photos, and we will get back to you as soon as we can. If your purchase is still not right please read below on how to process a return.
You may return your items within 21 days of purchase for a store credit. Your Garments must be in original condition, unused, unwashed, and with tags still attached.
In the event of receiving a faulty or damaged item, please contact us to discuss a refund or store credit.
Items with tags removed makeup stains, cigarette, and body odour ( anything not in the original condition) will be returned to the sender, with no credit given.
We do not accept returns on sale items unless faulty so please keep this in mind when choosing last-chance items.
We ask you to choose swimwear carefully, due to the nature of these garments we can not accept any returns unless faulty.
How Do I process a return?
1. Please email- Kittykatklothing@outlook.com to request an exchange/ refund and we will assign you a Customer return number
– Items returned with no contact will not be accepted and returned to sender.
2. Mail your store returns with the below form to – Address will be forwarded with the return number
3. Include in your package a copy of the completed Returns Form with your Return number clearly visible. )Or simply write your information on a piece of paper. )
Merchandise that has been worn, used, altered or tags removed will not be accepted for return or exchange.
Store credit purchases will still incur normal postage charges. Store credits have no expiry date.
Please check your spam mail for your store credit that is issued in the form of an E- gift card
How long will my return take?
Store credit refunds are processed within 2 to 7 business days of your return being received.
please note –
Kitty Kat Klothing will not take responsibility for any lost or damaged returns during transit, by your chosen postage company. Please keep your tracking details handy.